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Business name: OpenSmart Zone LLC
Website: https://opensmartzone.shop
Address: 510 S Grand Ave #302, Glendora, CA 91741
Phone: +1 (800) 328-8428
Email: support@opensmartzone.shop

Open Smart Zone (operated by OpenSmart Zone LLC) is committed to protecting your privacy and personal information. This Privacy Policy describes what information we collect, how we use and share it, your choices and rights, and how to contact us. This policy applies to information collected through our website, mobile applications, and other online services that link to this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

When you create an account, place an order, sign up for marketing, contact customer service, or otherwise interact with us, we may collect personal information such as:

  • Full name

  • Email address

  • Phone number

  • Billing & shipping address

  • Payment or billing information (note: we do not store full card numbers; payments are handled by third-party processors)

  • Order history and product preferences

  • Any messages or attachments you send to us

B. Information Collected Automatically

When you visit our site, we may automatically collect:

  • IP address and device identifiers

  • Browser and operating system information

  • Pages visited, referral/exit pages, and timestamps

  • Usage data (clicks, navigation, shopping cart contents, search queries)
    This data is collected using cookies, web beacons, and similar technologies.

C. Information from Third Parties

We may receive information from third-party services such as payment processors, analytics providers, advertising partners, and social platforms to help process orders and improve services.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders, returns, and exchanges

  • Communicating order status, account notices, and customer support messages

  • Managing your account and preferences

  • Preventing fraud and illegal activity

  • Improving our website, products, and services through analytics

  • Sending marketing messages only if you opt in; you may opt out at any time

  • Complying with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login and shopping cart

  • Analyze site performance and usage (e.g., Google Analytics)

  • Provide personalized experiences and advertising when permitted

You can manage cookie preferences through your browser settings or our cookie consent tool (if available). Disabling certain cookies may reduce site functionality.

4. Sharing & Disclosure of Information

We do not sell or rent your personal information. We may share data with:

  • Service providers that help with payment processing, order fulfillment, shipping, and hosting

  • Analytics and advertising partners (only as described and with consent where required)

  • Law enforcement or regulatory authorities when required by law or to protect legal rights

  • Third parties in connection with a business transaction (e.g., merger, sale) — with notice to affected users where required

5. Marketing & Opt-Out

If you opt in to marketing communications, we may send promotional emails about products, offers, or news. You can opt out anytime by:

We do not send marketing messages to people who have not opted in, except for transactional messages necessary to service your orders.

6. Residents of California (CCPA/CPRA Rights)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

  • Request disclosure of the categories and specific pieces of personal information we have collected about you

  • Request deletion of personal information (subject to certain exceptions)

  • Opt out of the sale or sharing of personal information for targeted advertising (Open Smart Zone does not sell personal information; if this changes, we will provide a “Do Not Sell or Share My Personal Information” option)

To exercise these rights, please contact us at support@opensmartzone.shop or send a request to our address above. We will verify your identity before responding.

7. Security & Data Retention

We take reasonable administrative and technical measures to protect personal information, including:

  • Using PCI-compliant payment processors for transactions

  • Restricting internal access to sensitive data on a need-to-know basis

  • Employing industry-standard security practices for account and data protection

We retain personal information for as long as necessary to fulfill the purposes described (e.g., order history, legal compliance, dispute resolution).

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

9. International Transfers

Your data may be processed or stored in the United States or other countries. Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and post the revised policy on this page. Continued use of the site after changes constitutes acceptance of the updated policy.

11. How to Contact Us

If you have questions or wish to exercise your privacy rights, contact:

OpenSmart Zone LLC
510 S Grand Ave #302, Glendora, CA 91741
Phone: +1 (800) 328-8428
Email: support@opensmartzone.shop

For California privacy requests, please include “California Privacy Request” in the subject line and provide the email or phone number associated with your account (if any) so we can verify your identity.

Optional: Do Not Sell / Do Not Share

Open Smart Zone does not sell your personal information. If this policy changes, we will provide a clear way for residents to opt out (e.g., a “Do Not Sell or Share My Personal Information” link).